Setting up a new NOC or helping your clients establish one? Equip it with an operational framework designed for exceptional support and rapid performance. At AI-NOC, we conduct an in-depth evaluation of your internal and external support needs, expectations, SLAs, security, business continuity, and other requirements to create a tailored blueprint for a tiered organizational structure and service operation. You’ll receive a comprehensive plan for hiring, training, and managing personnel, along with a standardized, ITIL-compliant framework for deploying and managing platforms, processes, and procedures.

Using current tools or planning to introduce new ones? We define optimal workflows and ensure you (or your customers) have full operational visibility with detailed reports and metrics to efficiently manage the NOC. We support each implementation with extensive customer experience management to ensure both quality control and continuous improvement, the essential elements for NOC success in a rapidly changing IT environment.