Premier White-Label 24x7 NOC Support
Achieve business growth and meet your revenue targets with our premium 24×7 NOC support tailored to your customers’ needs. AI NOC offers seamless, cost-efficient access to robust managed/white-label NOC services that empower you to boost managed services revenue, expand existing client relationships, and drive your business forward with assurance.
Effortless Managed/White-Label NOC Support for MSPs, SIs, OEMs, and Service Providers
AI NOC provides a seamless and cost-efficient approach to boost your business and achieve your revenue objectives by offering and reselling top-tier 24×7 NOC support that your customers expect.
Avoid the substantial capital investment and operational complexities of establishing a fully-staffed 24×7 NOC. Instead, incorporate and deploy AI NOC’s premier NOC platform and exceptional operational expertise as an extension of your service offerings.
Our partners benefit from exclusive NOC operations solutions through a user-friendly partner model that enables teams to secure new business opportunities and celebrates our shared success.
Empower Your Growth Strategy with a Superior NOC Partner
AI NOC is the partner you deserve to enhance operational efficiency and fuel your growth strategy.
Modern service providers require a 24×7 NOC partner that excels in integrating monitoring and ITSM tools, offering advanced technical support, and leveraging deep operational expertise to manage demanding customer support needs. AI NOC delivers these capabilities at a fraction of the cost compared to utilizing your own internal technical resources.
We are that partner. Instead of overloading your current technical staff with NOC support tasks or spending extensive time and resources to operationalize a NOC, our partners swiftly leverage our comprehensive service catalog and exceptional operational expertise. AI NOC provides everything needed to address your customers’ technology support challenges and boost profitability immediately. We become the crucial operational element of your 24×7 managed service offering.
Discover Why Leading Service Providers Choose UsForward-thinking MSPs, VARs, systems integrators, and other technology service providers are facing vast and expanding market opportunities. The influx of advanced technologies into enterprises and mid-market sectors demands experts capable of integrating complex multi-vendor systems and navigating the intricate landscape of digital transformation. With the ongoing shift to the cloud, the soaring demand for Managed Services has created a vibrant ecosystem of vendors and strategic partners eager to collaborate and meet this need.
Despite the growing number of vendors and partners, there remains a significant gap in one crucial area: high-quality 24×7 NOC capabilities. A robust, operationally mature NOC is essential for any provider aiming to effectively serve enterprise and mid-market customers today. However, many service providers face high costs, lack of operational expertise, lengthy setup times, and practical challenges that hinder their ability to offer efficient enterprise-level support, turning a potential competitive advantage into a significant challenge.
Service providers targeting these markets require a NOC partner with expertise in implementing and integrating monitoring and ITSM tools, advanced technical support capabilities, and deep operational knowledge to manage demanding customer support workloads effectively and cost-efficiently. AI NOC is that partner.
Partner with AI NOC to leverage our extensive experience and advanced NOC services, ensuring your business meets the evolving needs of your customers while maintaining operational efficiency and reducing costs.
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Top 10 Challenges in Effective NOC Management
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24x7 NOC SUPPORT SOLUTIONS
Expert Managed NOC Services Across All Technical Levels
Event Notification Support
We monitor and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This includes creating incidents and notifying or escalating them to the client or customer until the incident is acknowledged.
Primary (Tier 1) Support
At Tier 1, our support encompasses initial event correlation, assessment of infrastructure and service impacts, and incident prioritization within established SLA timeframes—along with Notification Support. We resolve the vast majority of issues without involving your team. Our Tier 1 resolution rates typically range between 60% and 80%.
Advanced (Tier 2 & 3) Support
Our advanced support team builds on Tier 1's capabilities, offering deeper, more investigative troubleshooting expertise in network and IT technologies. They possess specialized knowledge to handle highly complex issues and ensure thorough resolution.
Discover Our Full NOC Service Catalog and Ensure 24x7 Support for Your Customers
AI NOC’s extensive service catalog encompasses a variety of operational support functions designed to proactively monitor, detect, and measure service availability and performance across your customers’ infrastructures and support operations—available 24×7 or as needed. Explore the sections below to see a sample of our comprehensive offerings. Our partners can white-label these services to enhance their own service catalogs, providing seamless and robust support to their customers.
Frequently Asked Questions
Comprehensive Event Monitoring and ManagementWe actively monitor, identify, and manage events and faults across client networks, IT infrastructures, and services, including status changes or usage fluctuations, to determine the appropriate actions. This often leads to logging an incident for fault management.
Our team swiftly detects and resolves incidents to restore services and minimize downtime for our clients’ proactively monitored infrastructures and services. We offer comprehensive support across Notification, Tier 1, Tier 2, and Tier 3 levels.
For clients utilizing our Tier 3 Incident Management services, our Standard Problem Management involves diagnosing the root cause of incidents and submitting change requests for resolution. Our Predictive Problem Management proactively aims to prevent incidents and maintains a database of problems and workarounds for Incident Management use.
We monitor and manage the performance, utilization, and capacity of our clients’ infrastructure components, ensuring that service-level targets are consistently met.
We provide backup NOC support for overflow situations, disaster recovery, and non-24×7 clients.
We offer white-labeled technical support to clients of system integrators, OEMs, and independent software vendors, with Notification, Tier 1, Tier 2, and Tier 3 services available.
Our team records and manages service requests for information, advice, standard troubleshooting, or access to services for our clients’ end users and customers.
We handle and route calls from our clients’ end users and customers efficiently.
We collaborate with our clients to define specific steps for the initial setup of support, including per-customer onboarding if needed.
We onboard client and customer infrastructure with client-provided information and assistance. Contact us to learn about the comprehensive services included in our standard turn-up support, such as CMDB setup, connectivity, ticket system integration, alarm monitoring setup, call and email configuration, NOC runbooks, and more.
We record and manage changes to infrastructure, services, and monitoring. Following the completion of New Service Onboarding, we implement subsequent changes to our support to reflect adjustments in our clients’ or their customers’ infrastructure and support environments. This includes scheduled maintenance support and handling Requests for Change, including moves, additions, changes, and deletions.
Service Asset and Configuration Management (SACM) defines the service and infrastructure components required to deliver services to our clients and maintains accurate configuration records. These records include service and asset relationship information, supporting better Change Management, Incident Management, and Problem Management while ensuring compliance with standards, legal requirements, and regulatory obligations.
We support clients with their internal runbooks, tools, and infrastructure through a variety of Professional Services, including Integration Services (such as runbook development, tools integration, and custom monitoring functionality) and Engineering Services (including standard and simplified provisioning, as well as design and deployment services).
Service Reporting provides detailed reports on AI NOC support. Service Analysis aligns our services with the evolving needs of our clients’ businesses, identifying and implementing service improvements to enhance effectiveness and cost-efficiency. This process measures and monitors compliance, quality, performance, and the business value of each service.
Partner with Industry Leaders: Accelerate Your Business with AI NOC
Strategic Technology Partners
Success Stories: See How AI NOC Empowers Our Partners
ABOUT
Client: $220 million in revenue; $70 billion in assets; 430 employees; 2,100 customers
Environment: 45 applications; Windows, Unix, VMware (450 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
CHALLENGES
- Service disruptions
- High Mean Time to Repair (MTTR) and poor coordination among support teams
- Shift and resource management issues
- Limited operational visibility
SOLUTIONS
- Solution 1: Integrated tools and alarm views, correlation, and ticketing integration
- Solution 2: ITIL process framework, NOC runbooks, and tiered support structure
- Solution 3: Operational metrics, KPIs, quality control/quality assurance analysis, reporting, and continuous service improvement (CSI)
RESULTS
- 45% reduction in response time
- 70% of incidents resolved by the Tier 1 team
- Enhanced visibility into infrastructure and support team challenges
By partnering with AI NOC, our client achieved significant improvements in operational efficiency and service reliability.
A system integrator faced the challenge of providing 24×7 support for advanced network technologies from multiple vendors, including both solutions they sell and those they don’t.
How AI NOC Delivered the Solution
By implementing a structured 24×7 NOC framework, AI NOC unlocked new revenue opportunities for the partner. Together, AI NOC and the partner developed a Hybrid NOC solution to support multi-vendor and multi-technology client environments:
- Tier 1 AI NOC + Partner Tier 2-3: For technologies where the partner has available resources.
- Tier 1-3 AI NOC: For technologies where the partner lacks resources.
Vendors Supported: Juniper, Cisco, Extreme, Aruba, Palo Alto, Ciena, Adtran
Results
This collaboration has opened new revenue streams, allowing the partner to approach almost any client within the larger addressable market. The 24×7 support solution offers event aggregation, problem isolation, and remediation across a multi-vendor network and architecture, meeting clients’ comprehensive support requirements.
CHALLENGE OVERVIEW
A major system integrator faced increasing demands from enterprise clients to enhance their NOC operations and/or provide continuous 24×7 support.
AI NOC’S APPROACH
The partner leveraged AI NOC solutions to add the following service capabilities:
- NOC assessment and operational consulting
- 24×7 shared NOC support
- Dedicated NOC support during off-hours and weekends
- 24×7 service desk assistance
- Comprehensive technical support for network, computing, database, storage, and applications
OUTCOMES
The partner now effectively meets clients’ complete needs, offering everything from equipment provision and maintenance/field support to round-the-clock monitoring, issue resolution, and help desk services.
CHALLENGE OVERVIEW
A network equipment manufacturer was collaborating with a large telecom company to provide NOC services on its behalf. However, the telecom company lacked flexibility in its service offerings and couldn’t meet the diverse needs of several customers. Consequently, the manufacturer issued an RFP for NOC services.
AI NOC’S SOLUTION
AI NOC delivered a structured, secure, and adaptable NOC solution tailored to the manufacturer’s customers with stringent SLOs, robust quality controls, and customized dashboards and reporting features.
OUTCOMES
The OEM significantly increased its maintenance and managed services clientele from 20 to 85 over three years, resulting in substantial growth in recurring revenue.
Discover the Perfect NOC Solution for Your Needs
Enterprise, Service Provider, OEM
As a top-tier provider of NOC services, AI NOC ensures seamless infrastructure and application availability for enterprises, emphasizes outstanding customer communication for service providers, and provides detailed network performance metrics via dashboards and reports for OEMs and their clients. We customize our solutions to align with your specific business drivers.
Not certain if outsourced NOC support suits your organization? Dive into our guide to learn more.
MSP, SI, VAR, OEM, Strategic Technology Partner, Referral Sales Agent
Looking for a NOC services partner to fill 24×7 support gaps and unlock new revenue opportunities in high-demand areas like managed services? The AI NOC Partner Program equips you with the solutions, training, tools, and support needed to enhance profitability and expand your business, all at a fraction of the cost and complexity of establishing NOC services independently.
Considering if partnering provides a more straightforward, cost-effective
way to integrate 24×7 NOC support into your service catalog? Explore our guide to discover more.
The AI NOC Partner Program for MSPs and SIs
"They are active listener & uunderstand customer's requirement completely before jumping on the project. Great communication & documentation done by them for each single step of the operation."
"They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with AI-NOC"
"The services are reliable, high quality and very useful. Its great experience to work with AI-NOC
"I enjoyed working with AI-NOC and have hired again for similar job from my international subsidiary. I would surely recommend them to others for similar projects"
Explore Our Comprehensive Resources
Whitepapers and Case Studies Webinars and Tutorials User Guides and Documentation Community and Support Forums Whitepapers and Case Studies- Gain insights into our proven methodologies.
- Learn from success stories and real-world applications.
- Understand the benefits of implementing AI NOC.
- Explore industry-specific case studies.
- Access detailed analyses of network performance improvements.
- Discover cost savings and efficiency gains.
- Learn best practices for network management.
Webinars and Tutorials- Engage with experts through informative webinars.
- Access step-by-step tutorials for optimal performance.
- Explore AI NOC applications in both in-house and cloud environments.
- Learn best practices and advanced techniques.
- Stay updated with the latest industry trends and innovations.
User Guides and Documentation- Access comprehensive user guides for detailed instructions.
- Utilize documentation to maximize the effectiveness of AI NOC.
- Ensure you have the necessary information for efficient network operations.
- Find quick start guides for new users.
- Reference detailed setup and configuration instructions.
- Explore advanced features and customization options.
- Troubleshoot common issues with our detailed guides.
- Stay informed with regular documentation updates.
Community and Support Forums- Connect with other users and our technical support team.
- Share experiences and best practices.
- Find solutions and enhance your AI NOC experience.
- Participate in discussions about AI NOC features and updates.
- Get advice on optimizing your network operations.
- Access a wealth of user-generated content and tips.
- Receive timely support from our responsive community.
- Stay engaged with news and announcements from AI NOC.
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About AI-NOC
AI NOC conducts detailed evaluations of its internal NOC operations to boost efficiency and reduce response times. Additionally, it offers expert consulting in best practices to refine, structure, and develop NOC operations, frameworks, and methods. AI NOC ensures proactive support around the clock, with flexible geographic service options including North America, the EU, APAC, or a globally integrated approach. The AI NOC team is committed to a proactive, hands-on method for resolving incidents, providing robust technology infrastructure support.
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