Round-the-Clock Managed NOC Services for MSPs
Enhance your revenue streams, expand into new markets, and achieve your financial goals with AI NOC’s 24×7 NOC solutions. Allocate your time and resources to high-value projects while our team, relied upon by numerous organizations, ensures optimal uptime, availability, and performance through comprehensive infrastructure monitoring and management.
Increasing Demand for 24x7 NOC Support Poses Challenges for MSPs
The surge in demand for continuous NOC support from enterprises, telecom service providers, and other large-scale organizations has opened significant business opportunities for IT managed service providers seeking to serve these clients and enter new markets.
However, the substantial expenses, extended implementation periods, and operational complexities of providing sophisticated 24×7 NOC support present significant barriers to offering this competitive advantage.
Significant financial investment is required.
Recruiting and retaining skilled professionals for continuous coverage is tough.
Advanced tools and technologies are necessary.
Meeting growing demands without quality loss is challenging.
Constant vigilance against cyber threats is needed.
Ongoing education to stay updated with industry practices.
Maintaining high-quality support across different time zones.
Adhering to various regulatory standards adds complexity.
Choose a NOC Partner That Accelerates Your Managed Services Growth
Managed Service Providers (MSPs) require a NOC partner with proven expertise in implementing and integrating monitoring and ITSM tools, delivering advanced technical support, and possessing deep operational knowledge to manage heavy customer support workloads efficiently and cost-effectively.
AI NOC is that partner. Instead of overloading your current technical team with NOC support duties or spending extensive time setting up a NOC, partnering MSPs can immediately leverage our extensive service offerings and operational expertise. This ensures they have all the necessary tools to address their customers’ technology support needs and boost profitability swiftly. We become the cornerstone of your 24×7 managed service solution.
Discover Why Leading MSPs Partner with AI NOCVisionary MSPs are poised to seize vast and expanding market opportunities. The latest technologies entering enterprises and mid-market spaces demand experts who can seamlessly integrate complex multi-vendor systems and navigate the intricate landscape of digital transformation. With the ongoing migration to the cloud, the surging demand for Managed Services has created a thriving ecosystem of vendors and strategic partners ready to collaborate with MSPs.
However, despite the increase in vendors and partners, there’s a notable gap in this essential area: high-quality 24×7 NOC capabilities. A robust and mature NOC is the cornerstone of any Managed Service that successfully supports enterprise and mid-market customers today. Yet, for most MSPs, the significant costs, lack of operational experience, lengthy setup times, and practical challenges hinder their ability to provide efficient enterprise-level support independently, limiting their competitive edge.
MSPs need a NOC partner with extensive experience in implementing and integrating monitoring and ITSM tools, delivering advanced technical support, and possessing deep operational expertise to manage heavy customer support workloads efficiently and cost-effectively. AI NOC is that partner.
Partner with AI NOC to leverage our comprehensive expertise, ensuring you meet your customers’ technology support challenges while accelerating profitability. We are the key operational component of your 24×7 managed service offering.
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Top 10 Challenges in Effective NOC Management
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COMPLETE 24x7 NOC COVERAGE
Comprehensive Managed NOC Services Across All Technical Support Levels
Event Notification Support
We monitor and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This includes creating incidents and notifying or escalating them to the client or customer until the incident is acknowledged.
Primary (Tier 1) Support
At Tier 1, our support encompasses initial event correlation, assessment of infrastructure and service impacts, and incident prioritization within established SLA timeframes—along with Notification Support. We resolve the vast majority of issues without involving your team. Our Tier 1 resolution rates typically range between 60% and 80%.
Advanced (Tier 2 & 3) Support
Our advanced support team builds on Tier 1's capabilities, offering deeper, more investigative troubleshooting expertise in network and IT technologies. They possess specialized knowledge to handle highly complex issues and ensure thorough resolution.
Unlock Our Comprehensive NOC Service Catalog for 24x7 Customer Support
Our extensive service catalog encompasses a broad array of operational support functions, designed for proactive monitoring, detection, and measurement of service availability and performance across your customers’ infrastructures and support operations—available 24×7 or as needed. Explore the sections below for a glimpse of our comprehensive service offerings. Partnering MSPs can white-label these services for their own service catalogs, enhancing their value proposition to clients.
Frequently Asked Questions
Comprehensive Event Monitoring and ManagementAI NOC actively monitor, identify, and manage events and faults across client networks, IT infrastructures, and services, including status changes or usage fluctuations, to determine the appropriate actions. This often leads to logging an incident for fault management.
Our team swiftly detects and resolves incidents to restore services and minimize downtime for our clients’ proactively monitored infrastructures and services. We offer comprehensive support across Notification, Tier 1, Tier 2, and Tier 3 levels.
For clients utilizing our Tier 3 Incident Management services, our Standard Problem Management involves diagnosing the root cause of incidents and submitting change requests for resolution. Our Predictive Problem Management proactively aims to prevent incidents and maintains a database of problems and workarounds for Incident Management use.
We monitor and manage the performance, utilization, and capacity of our clients’ infrastructure components, ensuring that service-level targets are consistently met.
We provide backup NOC support for overflow situations, disaster recovery, and non-24×7 clients.
We offer white-labeled technical support to clients of system integrators, OEMs, and independent software vendors, with Notification, Tier 1, Tier 2, and Tier 3 services available.
Our team records and manages service requests for information, advice, standard troubleshooting, or access to services for our clients’ end users and customers.
We handle and route calls from our clients’ end users and customers efficiently.
We collaborate with our clients to define specific steps for the initial setup of support, including per-customer onboarding if needed.
We onboard client and customer infrastructure with client-provided information and assistance. Contact us to learn about the comprehensive services included in our standard turn-up support, such as CMDB setup, connectivity, ticket system integration, alarm monitoring setup, call and email configuration, NOC runbooks, and more.
We record and manage changes to infrastructure, services, and monitoring. Following the completion of New Service Onboarding, we implement subsequent changes to our support to reflect adjustments in our clients’ or their customers’ infrastructure and support environments. This includes scheduled maintenance support and handling Requests for Change, including moves, additions, changes, and deletions.
Service Asset and Configuration Management (SACM) defines the service and infrastructure components required to deliver services to our clients and maintains accurate configuration records. These records include service and asset relationship information, supporting better Change Management, Incident Management, and Problem Management while ensuring compliance with standards, legal requirements, and regulatory obligations.
We support clients with their internal runbooks, tools, and infrastructure through a variety of Professional Services, including Integration Services (such as runbook development, tools integration, and custom monitoring functionality) and Engineering Services (including standard and simplified provisioning, as well as design and deployment services).
Service Reporting provides detailed reports on AI NOC support. Service Analysis aligns our services with the evolving needs of our clients’ businesses, identifying and implementing service improvements to enhance effectiveness and cost-efficiency. This process measures and monitors compliance, quality, performance, and the business value of each service.
Why MSPs Trust Us as Their Partner?
Collaborate with Industry Pioneers and Elevate Your Business Growth with AI NOC
Strategic Technology Partners
AI NOC Partners Achieve Success: Discover Their Stories
ABOUT
Client: $100 million in revenue; $70 billion in assets; 400 employees; 1500 customers
Environment: 45 applications; Windows, Unix, VMware (450 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
CHALLENGES
- Service disruptions
- High Mean Time to Repair (MTTR) and poor coordination among support teams
- Shift and resource management issues
- Limited operational visibility
SOLUTIONS
- Solution 1: Integrated tools and alarm views, correlation, and ticketing integration
- Solution 2: ITIL process framework, NOC runbooks, and tiered support structure
- Solution 3: Operational metrics, KPIs, quality control/quality assurance analysis, reporting, and continuous service improvement (CSI)
RESULTS
- 45% reduction in response time
- 70% of incidents resolved by the Tier 1 team
- Enhanced visibility into infrastructure and support team challenges
By partnering with AI NOC, our client achieved significant improvements in operational efficiency and service reliability.
A system integrator faced the challenge of providing 24×7 support for advanced network technologies from multiple vendors, including both solutions they sell and those they don’t.
How AI NOC Delivered the Solution
By implementing a structured 24×7 NOC framework, AI NOC unlocked new revenue opportunities for the partner. Together, AI NOC and the partner developed a Hybrid NOC solution to support multi-vendor and multi-technology client environments:
- Tier 1 AI NOC + Partner Tier 2-3: For technologies where the partner has available resources.
- Tier 1-3 AI NOC: For technologies where the partner lacks resources.
Vendors Supported: Juniper, Cisco, Extreme, Aruba, Palo Alto, Ciena, Adtran
Results
This collaboration has opened new revenue streams, allowing the partner to approach almost any client within the larger addressable market. The 24×7 support solution offers event aggregation, problem isolation, and remediation across a multi-vendor network and architecture, meeting clients’ comprehensive support requirements.
CHALLENGE OVERVIEW
A major system integrator faced increasing demands from enterprise clients to enhance their NOC operations and/or provide continuous 24×7 support.
AI NOC’S APPROACH
The partner leveraged AI NOC solutions to add the following service capabilities:
- NOC assessment and operational consulting
- 24×7 shared NOC support
- Dedicated NOC support during off-hours and weekends
- 24×7 service desk assistance
- Comprehensive technical support for network, computing, database, storage, and applications
OUTCOMES
The partner now effectively meets clients’ complete needs, offering everything from equipment provision and maintenance/field support to round-the-clock monitoring, issue resolution, and help desk services.
CHALLENGE OVERVIEW
A network equipment manufacturer was collaborating with a large telecom company to provide NOC services on its behalf. However, the telecom company lacked flexibility in its service offerings and couldn’t meet the diverse needs of several customers. Consequently, the manufacturer issued an RFP for NOC services.
AI NOC’S SOLUTION
AI NOC delivered a structured, secure, and adaptable NOC solution tailored to the manufacturer’s customers with stringent SLOs, robust quality controls, and customized dashboards and reporting features.
OUTCOMES
The OEM significantly increased its maintenance and managed services clientele from 20 to 85 over three years, resulting in substantial growth in recurring revenue.
Discover the Perfect NOC Solution for Your Needs
Enterprise, Service Provider, OEM
As a top-tier provider of NOC services, AI NOC ensures seamless infrastructure and application availability for enterprises, emphasizes outstanding customer communication for service providers, and provides detailed network performance metrics via dashboards and reports for OEMs and their clients. We customize our solutions to align with your specific business drivers.
Not certain if outsourced NOC support suits your organization? Dive into our guide to learn more.
MSP, SI, VAR, OEM, Strategic Technology Partner, Referral Sales Agent
Looking for a NOC services partner to fill 24×7 support gaps and unlock new revenue opportunities in high-demand areas like managed services? The AI NOC Partner Program equips you with the solutions, training, tools, and support needed to enhance profitability and expand your business, all at a fraction of the cost and complexity of establishing NOC services independently.
Considering if partnering provides a more straightforward, cost-effective
way to integrate 24×7 NOC support into your service catalog? Explore our guide to discover more.
The AI NOC Partner Program for MSPs and SIs
"The services are reliable, high quality and very useful. Its great experience to work with AI-NOC"
"They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with AI-NOC"
"They are active listener & uunderstand customer's requirement completely before jumping on the project. Great communication & documentation done by them for each single step of the operation."
Explore Our Comprehensive Resources
Whitepapers and Case Studies Webinars and Tutorials User Guides and Documentation Community and Support Forums Whitepapers and Case Studies- Gain insights into our proven methodologies.
- Learn from success stories and real-world applications.
- Understand the benefits of implementing AI NOC.
- Explore industry-specific case studies.
- Access detailed analyses of network performance improvements.
- Discover cost savings and efficiency gains.
- Learn best practices for network management.
Webinars and Tutorials- Engage with experts through informative webinars.
- Access step-by-step tutorials for optimal performance.
- Explore AI NOC applications in both in-house and cloud environments.
- Learn best practices and advanced techniques.
- Stay updated with the latest industry trends and innovations.
User Guides and Documentation- Access comprehensive user guides for detailed instructions.
- Utilize documentation to maximize the effectiveness of AI NOC.
- Ensure you have the necessary information for efficient network operations.
- Find quick start guides for new users.
- Reference detailed setup and configuration instructions.
- Explore advanced features and customization options.
- Troubleshoot common issues with our detailed guides.
- Stay informed with regular documentation updates.
Community and Support Forums- Connect with other users and our technical support team.
- Share experiences and best practices.
- Find solutions and enhance your AI NOC experience.
- Participate in discussions about AI NOC features and updates.
- Get advice on optimizing your network operations.
- Access a wealth of user-generated content and tips.
- Receive timely support from our responsive community.
- Stay engaged with news and announcements from AI NOC.
Reach Out for AI NOC Consulting
Got inquiries? Interested in exploring services? Connect with us for tailored guidance and discover your ideal AI NOC consulting
Contact AI NOC Today
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About AI-NOC
AI NOC conducts detailed evaluations of its internal NOC operations to boost efficiency and reduce response times. Additionally, it offers expert consulting in best practices to refine, structure, and develop NOC operations, frameworks, and methods. AI NOC ensures proactive support around the clock, with flexible geographic service options including North America, the EU, APAC, or a globally integrated approach. The AI NOC team is committed to a proactive, hands-on method for resolving incidents, providing robust technology infrastructure support.
- info@ai-noc.com
- +1 646 712 9439